Privacy Policy
Trio Real Estate is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, our websites, or our services.
1.0 What is Personal Information?
Under APP 1.3, personal information refers to any information or opinion about an identified individual or a reasonably identifiable individual. Examples include:
- Name and contact details (e.g., address, email, phone number)
- Financial details (e.g., payment or billing information)
- Other information collected through interactions with us (e.g., feedback, inquiries)
2.0 How We Collect Personal Information
As outlined in APP 3, we collect personal information only by lawful and fair means. This may occur when you:
- Contact us via email, phone, or online forms
- Register for services
- Subscribe to newsletters or participate in surveys
- Access our website (through cookies and tracking technologies)
3.0 Why We Collect Personal Information
In accordance with APP 5, we collect and use your personal information for purposes including:
- Providing, managing, and improving our services
- Responding to inquiries and maintaining communication
- Processing payments and fulfilling transactions
- Conducting surveys, research, or analytics
- Marketing and promotional purposes, if you have opted in
4.0 Disclosure of Personal Information
As specified in APP 6, we do not disclose personal information without your consent, except in the following scenarios:
- To service providers assisting with IT, payments, or marketing
- To comply with legal obligations or respond to lawful requests
- To third parties as necessary to deliver our services
5.0 How We Protect Your Information
In compliance with APP 11, we take reasonable steps to secure your personal information from misuse, loss, or unauthorised access.
6.0 Access and Correction of Personal Information
Under APP 12 and APP 13, you have the right to:
- Request access to the personal information we hold about you
- Request corrections to ensure the information is accurate, up-to-date, and complete
7.0 Cookies and Website Data
In line with APP 1.4, our website uses cookies to enhance user experience. Cookies collect data such as browsing activity and IP addresses.
8.0 Third-Party Services
We may use third-party services for analytics, advertising, or other functionalities.
9.0 Data Retention
We retain your personal information only for as long as necessary.
10.0 Overseas Disclosure
In some cases, your personal information may be transferred to organisations outside Australia.
11.0 Updates to This Policy
This policy may be updated from time to time.
12.0 Contact Us
If you have any questions, please contact us:
Email: jerrylu@triorealestate.com.au
Website: https://www.triorealestate.com.au/
Phone: +61422267517